Shipping / Cancellations / Returns
SHIPPING & RESTRICTIONS
The shopping cart will not handle international orders. International customers should call or email.
Shipping costs are based on the weight of the package, not its dollar value. Many products have been selected by Covenant Tactical to ship via First Class US Mail. Covenant Tactical reserves the right to determine the best shipping method to use in some circumstances, including orders that qualify for free shipping.
FREE SHIPPING DOES NOT APPLY TO FIREARMS, SLIDES, AND SOME OTHER HIGH DOLLAR ITEMS THAT REQUIRE EXTRA HANDLING AND INSURANCE.
Please be aware that ETAs given on items not in stock are subject to change depending on manufacturer, backorders, and allocations. We will not be held responsible for longer than expected ETAs on ordered items.
It is your responsibility to know the legality of the items you are ordering. Some items in this online store may be restricted to adults only, or may be restricted in the area where you live. These items include ammunition, firearms, and some magazines. You can only place an order if you agree to and accept the following: You understand some of these items can be dangerous when mis-used and you accept full responsibility and liability for the safe use and storage of these items.
FFL, FIREARMS and CUSTOM MODIFICATIONS
All firearms must ship to a Federal Firearms Dealer (FFL). Please ask your FFL to email us a copy of his FFL license to the following address: firstname.lastname@example.org. Please reference your name and order number if possible when sending it in. For example email subject line "FFL for order# xxxxx". This speeds up processing time.
Pistol slides are not FFL-controlled items, however, frames and some upper receivers and some lower receivers are and will be handled the same as any firearm. See individual product description for specific information. Call the office for any clarifications.
Regular customers: Please note that we do request that you have your FFL send us a copy of their cert every time you buy a firearm from us. We do not keep dealer certs on file for reuse.
There are NO exceptions to following rules. We are not interested in letterhead purchases from law enforcement officers in restricted states. If a private citizen cannot buy it in your state, nobody can. Please check you local and state restrictions.
CANCELLATIONS AND RETURNS
Once orders are placed and begin the process of being filled, they may not be changed or cancelled for any reason. Our system does not save your credit card information and does not allow us to add to existing orders. If you forgot to order an item, please place a NEW order. You may add notes to the new order requesting that we combine your orders. We will make every effort to comply with your request and will adjust shipping charges whenever possible.
Note that Returns or Cancellations are not allowed on all Slides, Custom Products, or Services. Custom Products include any product that is assembled, built, or finished according to the options you have chosen. Such options include, but are not limited to size, color, configuration or attachments. Please be sure BEFORE you order as THESE SALES ARE FINAL AT THE TIME OF PURCHASE.
Requests for return must be made within TEN DAYS OF PURCHASE. Please inspect your items timely. The items must be in New, Re-Sellable Condition. Your return will be inspected prior to the issuing of any refund or replacement. Once any parts are installed on a weapon, they are non-returnable and non-refundable.
Items returned for other than defect, warranty, or any error made on our part, as well as cancellations by buyer, are subject to a 25% restocking fee. We have devoted time and resources to filling your order as well as having incurred Credit Card Processing fees associated with your order. If you ordered incorrectly, have simply changed your mind, or simply do not like the product, it is only fair that we recoup some of our costs associated with your purchase. Note: We do not refund original shipping costs or return shipping.
UNSOLICITED RETURNS WILL BE REFUSED.
RETURNING AN ELIGIBLE PRODUCT FOR REPLACEMENT, SUBSTITUTION, OR REFUND
Should you decide you would like to return eligible items for replacement, substitution, or for refund, please contact our Customer Service Department within 10 Days of Purchase in order to obtain 1) a Return Merchandise Authorization (RMA) and 2) A Customer Return Agreement.
RMA’s DO EXPIRE. Please ship your return back to us by the expiration date listed on your Return Agreement. All returns must have the RMA # clearly marked on the outside of the shipping container and must be accompanied by a Signed Customer Return Agreement. Returns that are NOT accompanied by the signed Customer Return Agreement will be held without inspection until the signed agreement is received. Payment for return shipping is the responsibility of the purchaser. Purchaser will also be responsible for any additional shipping charges related to reshipping for any replacement or substitution product(s).
All returns will be inspected prior to replacement, substitution or refund. You will be notified of any reshipments when they occur. If you are returning product(s) for refund, please not that it may take several business days for your refund to appear at your bank. If you are returning product(s) for replacement or substitution, you will be contacted for your card information to cover differences in price (if any) and for re-shipment shipping costs.
HAVING ISSUES WITH A COVENANT TACTICAL PRODUCT? PLEASE CONTACT US
If you are having any issues or problems with your product(s) please contact our Customer Service Department and we will do everything in our power to help you resolve and correct these problems as quickly as possible. Our Representatives with ask you questions and work with you to determine if the problems you are having are related to installation error, conflicting issues with other aftermarket parts, or other conditions that may not be related to the proper operation of our products.
If our Customer Service Representative cannot help you to resolve problems over the phone, and determines that you MIGHT be experiencing warranty or defect issues, you will be issued an RMA# and sent a Customer Return Agreement. The signed Customer Return Agreement MUST accompany your return.
Upon receipt of your return, our technicians will make a full review of the product(s) and you will be contacted with our findings. If the problem is determined to be caused by defect or error on our part, we will take steps to either repair the problem or provide a working replacement product as quickly as possible.
If the issues you are having are determined to NOT be caused by defect or error on our part, you will be contacted by our Customer Service Department to discuss what will be needed to resolve the problem, including the cost of any bench time or parts required to solve the issues you have been having. You may, of course, opt to not have your problem repaired by us, but you will be required to pay for all applicable shipping and insurance charges associated with returning your product(s) to you.
PLEASE NOTE: We cannot in good conscious return any Firearm, Slide, or other products to you that are determined to be in any way unsafe to operate. If it is determined that the Firearm, Slide, or Parts are in any way unsafe, we will work with you to rectifying the issue(s) prior to returning them to you.
Covenant Tactical does not warranty any products manufactured by other companies. Any issues with such products must be handled through the manufacturer and will be subject to their individual
CUSTOMER DISPUTES AND CHARGEBACKS
YOUR SATISFACTION AND LOYALTY MEAN A LOT TO US!
We at Covenant Tactical desire to create and maintain a healthy productive relationship with all our customers. As such, we will do everything in our power to resolve any conflicts or problems which may arise quickly and professionally.
Please use the above Terms and Conditions above as a guideline for what you can expect from us and for what we, as a provider of quality products and services, can expect from you.
We really do deserve the same consideration and respect as you do. Any customers who refuse to work with us to resolve problems with their order(s) and chooses to use Charge-backs as their first course of action will be fired. You are welcome to shop elsewhere. We do not want – nor do we need – your patronage.
Covenant Tactical reserves the right to change our course fees, prices, payment, refund and cancellation policies to fit our needs and the needs of our customers at any time.
Our products, training, and written materials are presented for lawful information purposes only, and without any intent that the matter will be used by anyone for unlawful purposes.
TRAINING CLASSES AND CUSTOMER CANCELLATIONS
Our policies with regards to customer cancellations are in place to protect our interests and to deter costly last-minute cancellations. If you DO have a personal emergency, please contact us as soon as possible. We will do everything within our power to work with you and facilitate your attendance.
Cancellation Policy - Standard Classes
AT LEAST 60 DAYS prior to a class and customer has paid in full, customer may choose between either a 50% REFUND of the total course fee(s) - or - a 75% In-House CREDIT towards any future Covenant Tactical Training Course.
LESS THAN 60 DAYS BUT MORE THAN 30 DAYS prior to a class, customer may choose either a 25% refund of the total course fee(s) - or - a 50% In-House CREDIT towards any future Covenant Tactical Training Course.
30 DAYS OR LESS prior to a class, NO REFUND will be given. Alternately, a 25% In-House Credit can be held towards future Covenant Tactical Training Courses.
NO SHOWS or PARTIAL ATTENDANCE - Payment is forfeited. NO REFUND OR CREDIT WILL BE GIVEN.
NOTE: In-House Credits for training will be held for 1 year from the date of issue unless other arrangements have been made for the redemption of credit. Only 1 transfer allowed per original course fee(s) paid. If another cancellation is made for attendance in a class in which an existing In-House Credit was used, the entire Credit will be forfeited.
TRAINING CLASSES AND INCLEMENT WEATHER AND/OR ADVERSE CONDITIONS
We will conduct our training under any conditions (heat, cold, wet, muddy – whatever). We will not cancel a class on account of inclement weather, so please do not call and ask for a refund because the weather conditions are not to your liking. We will be there, and we expect you to be there as well. If the weather becomes untenable or unsafe (tornado conditions, blizzards, hurricanes, etc.), the instructor will make the call with regards to any cancellation or postponement of the class.
CHANGES TO VENUE, CHANGES TO DATES, AND/OR CANCELLATIONS OF CLASSES BY COVENANT TACTICAL
We will do everything in our power to ensure the class goes on as scheduled, however, we reserve the right to postpone classes, substitute instructors, or change the venue of the scheduled training course if absolutely necessary and unavoidable. In such cases, we will provide adequate notice of this and/or the new course dates or location as soon as possible.
If a class must be canceled without being rescheduled, a full refund will be issued to the enrollees or an offer will be given for vouchers of equal or greater value.
In the event of an act of war or terror, unavailability of air travel due to natural disaster or terror, or air travel delays due to terror, natural disasters, or political unrest, airline strikes, or any other reason or occurrence outside our control that causes the instructor not to be able to travel or for any reason causes the unexpected postponement of the course, a full credit voucher will be issued equal to the course fee. This voucher shall not have an expiration date. There will be no refunds issued in these